Privacy Policy

www.indoorfitnessconcepts.com is operated by Drax Fitness UK Ltd. A company registered in England company No: 12730642.

This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website. 

What data do we collect?

Our Company collects the following data:

Personal identification information such as Name, email address, phone number, organisation.

How do we collect your data?

You directly provide Drax Fitness UK Ltd with most of the data we collect, either in the form of an email from the contact form or directly from you, via phone or email.

We collect data and process data when you:

• Register for newsletter, 
• When we provide consulting services to you.
  
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  
• Use or view our website via your browser’s cookies.
  
• In the form of an email from the contact form when registering an enquiry
• Directly from you, via phone or email when enquiring about a service we provide

We do not receive indirect data from any third party sources 

How will we use your data?

Drax Fitness UK Ltd collects your data so that we can:

• Process your enquiry and manage your account.
  
• Email you with special offers on other products and services we think you might like.
• We will not share you information or your data with any other organisation for the purpose of marketing, market research or commercial purposes.

When our Company processes your enquiry, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

Our Company securely stores your data on secure servers in the European Economic Area (EEA).

Our Company will keep your emails and data for as long as you are customer or for 3 years. Once this time period has expired, we will delete your data.

Marketing

Drax Fitness UK Ltd will not share your information or data with any other organisation for the purpose of marketing, market research or commercial purposes 

• If you have agreed to receive marketing, you may always opt out at a later date.
• You have the right at any time to stop Drax Fitness UK Ltd from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please click here

What are your data protection rights?

Drax Fitness UK Ltd would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request Drax Fitness UK Ltd for copies of your personal data. We may charge you a small fee for this service.
• The right to rectification – You have the right to request that Drax Fitness UK Ltd correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.
• The right to erasure – You have the right to request that Drax Fitness UK Ltd erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that Drax Fitness UK Ltd restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to Drax Fitness UK Ltd processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that Drax Fitness UK Ltd transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
  If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: draxoffice@draxfit.co.uk

Telephone us: 0330 122 8207

Or write to us at: 

Drax Fitness UK Ltd

5 Sandy Court

Ashleigh Way

Plymouth

PL7 2JX

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:

• Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

• Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
  
• Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
  
  

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

From time to time the Drax Fitness UK Ltd website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Outdoor Fitness Concepts Ltd  keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 21 October 2024.

How to contact us

If you have any questions about the Outdoor Fitness Concepts Ltd  privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us

Email us at: draxoffice@draxfit.co.uk

Call us: 0330 122 8207

Or write to us at: 

Drax Fitness UK Ltd

5 Sandy Court

Ashleigh Way

Plymouth

PL7 2JX

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Head Office in Wilmslow, UK.

Call: 0303 123 1113

A live chat service is also available during normal working hours.